Refund policy

Order Cancellation, Returns, and Warranty Policy

Orders may only be canceled before they are shipped. Once an order has been shipped, the sale is considered final and non-refundable.

We do not accept returns or offer refunds for delivered products.

If you need a repair or replacement for a defective or malfunctioning item, please contact us using the contact form on our website at https://shop.usagivr.com/. Make sure to complete the form correctly and include your order number and contact information so we can assist you.

All products are covered by a 180-day limited warranty. If a product is confirmed to be defective or experiencing issues within this warranty period, we will send a replacement for the damaged or faulty item.